Cancellation Policy


 In order to return any product sold through the Website, You are required to comply with the below mentioned conditions, viz.:

 

  1. The return has to be in compliance with the Return Policy associated with the product category.
  2. The website should be notified of the receipt of a damaged or defective product or if the product is significantly different from what was purchased or the package delivered is missing one or more products or accessories, within period mentioned in the returns policy.
  3. Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to You.
  4. The return packages should be strongly and adequately packaged so that there is no damage of products during transit.
  5. The returned products are subject to verification and quality checks by the sellers selling on the website in order to determine the legitimacy of the complaint or return.
  6. If You have chosen the partner store option for delivery of the order and wish to return the product, You should return the product to the same store from where You collected the order or to other store that the partner might allow from time to time. You should return the product in original and unused condition along with all original price tags, labels, packing, barcodes, user manuals, warranty card and invoices, accessories, freebies and boxes received. Store reserves the right to accept the product and after quality check.
  7. You should fill the Return Form provided by website with the originally delivered package or make available to You over email or account and include it in the returned package. Return requests are not processed if the Return Form is incomplete or absent in the returned package received. The reason for return should be stated in the Return form. You should additionally fill out the delivery sheet used by the logistics service providers and note down any damaged or tampered condition of the delivered package.
  8. The return has to be in compliance with the return policy of the seller or the manufacturer of the product where applicable.

 

Non-returnable products

All products cannot be returned. Some of the products that cannot be returned are:

If You are unable to inform the website of the receipt of a damaged or defective product or the product is not as per specifications of Your order or the package delivered is missing one or more products or accessories as per the returns policy and procedure, the Website or Seller shall not be obliged to accept the returned product or be liable in this regard. In the event such product is sent to Seller, the product will be returned to the Customer and the same needs to be accepted from Seller or assigned logistics service provider. The webiste or seller will not be responsible if the product is not accepted and no refund will be issued.

 

Damaged, defective or other non conforming products

 Returns of damaged, defective or other products eligible for return are accepted as under:

  1. In the event You receive a damaged or defective product or a product that does not comply with the specifications as per Your original or the product is delivered after the expected delivery period or the package delivered is missing one or more products or accessories and eligible for return as described by Return Policy, You are required to get in touch with the Customer Care Team through any of the below mentioned channels or submit a return request online (if such facility is available) as per the Returns Policy.
  2.     Upon receiving Your return request, the website shall verify the authenticity and the nature of the request and if the request is genuine, the website will inform the seller of the return request and will ask the seller for a refund to be processed upon the receipt and quality check of the returned product. It will take a minimum of [4-6] business days to process Your request for return of products.

iii.     The website or Seller may arrange for pick-up of the product through an assigned logistics service provider. You will receive an email or SMS notification at Your email address or mobile number provided to the website. In the             event the website is unable to arrange pick-up, the website will notify You regarding the same and You will be required to send the product to the seller at the provided address using a reputed courier service in Your area.

  1. If Your pin code is not serviceable, the website may ask You to ship the product to the seller using a relevant and available logistics service provider or Indian Postal services. Customers are required to submit the shipping information of the self ship by contact Customer Service. In the event the details are not provided and the shipment arrives without returns form or invoice, the refund may be delayed.
  2. Upon receipt of the returned product by the seller and successful completion of the quality check, You will receive an email or SMS confirmation at the email address or mobile number provided to the website.  

vii.    You will be refunded the product cost along with taxes and shipping charges, if any. Courier freight charges You paid to courier or shipping service for returning the product to seller will be reimbursed as per method agreed                with   You.

 

You expressly acknowledge that the seller is solely responsible for the damaged or defective product or a product that does not meet the specifications of Your original order or delayed delivery of the order or delivery of the package with one or more products or accessories missing and for any claims that You may have in relation to such products and the website shall not in any manner be held liable for the same. In the event of dispute, the website will coordinate with You and the seller to reach an amicable solution. the website is only a facilitating link and an Intermediary as per definition under Information Technology Act, 2000 and rules framed thereunder, between You and the seller and the website will not be liable in any manner.

 Period for return

 Please click here to know the periods within which products can be returned (Period of Return) to seller for a refund. In case of any conflicting Return Periods on this link and on the product information page, Return Period on the product information page will prevail.      

Cancellation of return request

 A request for return once made can be cancelled by contacting Customer Service. In case the Logistics Service provider arrives to receive the shipment and You want to cancel the request, You may choose to inform the logistics service provider that You do not wish to return the product. You will receive an email or SMS notification at the email address or mobile number provided to the website cancelling Your return request.

 Refusal of return request

 

The website reserves the right to refuse or cancel any return request.  If the request for returns is not allowed by the Returns Policy, You will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by the website and accept the website’s decision regarding the refusal or cancellation and further agree not hold the website liable for any refusal or cancellation.

 

Frivolous complaints

 

In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, the website reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by the website in this regard.

 Return Shipping Process:

 Self send process

 In case of return of products initiated and subsequent courier of the product by You, if it is found that the returned product was not delivered to the seller or any other designated location specified or the package was empty, the onus shall be on You to prove through submission of proof of delivery from the concerned courier service provider to establish Your claim of return. Self courier of returns should be initiated within the periods specified in the website’s Returns Policy. the website is not liable to process the return request until satisfactory proof of delivery is provided to T the website.

In case of damage claims, the website may ask for pictures of the damaged product before it is approved or allowed for return. 

For return shipping managed by the website, You will need to hand over the product to the assigned logistics service provider at the time of pick-up. In the event the logistics service provider makes attempts to pick-up the product and You are unavailable or not ready to handover the product, the website or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by the seller and hence the refund. A maximum of 2 attempts will be made by the logistics service provider to pick-up the product to be returned.

 The website will not be liable for the products returned by mistake.

 In the event where a product not belonging to the seller selling on the website is returned by mistake, the website is not accountable for such misplacement and is not responsible for its delivery back to You or any costs incurred by You or any refund.

 Discrepancy between You and our logistics service provider

 In case of any discrepancy in the status of pick-up of a product arranged by the website, (where You claim the product has been returned, while our system suggests otherwise) refund will be initiated only if You successfully furnish the courier slip given by the website assigned logistics service provider at the time of the pick-up.

 In case where a seller or designated return location claims that the product received from You is different or the return of the product is not in compliance with the Returns Policy, the product will be dispatched back to Your shipping address and You are required to receive and accept the package. In the event of dispute, the website will coordinate with You and the seller to reach an amicable solution. the website is only a facilitating link between You and the seller and will not be liable in any manner.

 Cancellation Policy

Cancellation of an order can be done either by the webiste or by You as under:

 Cancellation by us

 The website has the discretion to cancel an order. Some of the reasons for cancellation are as under (not being exhaustive list of reasons):

i          Failure to comply with any of these Terms.

ii        Product is unavailable with the seller.

iii      Technical errors or issues.

iv       Problems identified by the website 's credit and fraud avoidance department.

v         Invalid address is given in order details.

vi       Malpractice is used to place the order.

vii     Bulk order is placed for commercial resale.

viii   Multiple orders are placed for same product at the same address.

ix      Order is undelivered after 2 attempts.

x      Failure to collect the order from partner store within stipulated time.

 

The website reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. On such cancellation You will be sent a notification email or SMS at the email address or mobile number provided to the website.

 Cancellation by You

 You may cancel an order for any reason, although cancellation by You must be done before the product has been shipped for delivery to You. No cancellation is permitted subsequently.

 

You can cancel an order, or part of an order where multiple products have been ordered. This can be done either by calling or emailing Customer Care Team or in Your account on the Website through ‘my account’. You should state the reason for such cancellation. The website will process the request for cancellation as per the policy in force.

 If an order has been successfully cancelled, You will be sent a confirmation email or SMS at the email address or mobile number provided to the website. 

The website reserves the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold the website liable for any rejection of order cancellations.

You will receive a refund for Your cancelled orders that have been accepted in accordance with the Refund Policy.